Independent Finance for Independent Practices

Complaints procedure

We aim to give the best possible service to all our customers and work to the maxim "Treat others as you would like to be treated". We appreciate that sometimes things do go wrong and want to deal with and resolve any issues as quickly as possible.

If you have a complaint or concern you can contact us in the following ways:
Phone: 01827 216 236
Post: Abacus Professions Finance Ltd; 105 Upper Gungate, Tamworth, Staffordshire, B79 8AX

Wherever possible we will aim to resolve the matter during a phone call or may attempt to call you where appropriate. If we need to investigate the matter further, we will acknowledge your complaint within five working days and where possible will provide you with a full response within this acknowledgement letter.

Once we have fully investigated the matter, we will write to you within 4 weeks, confirming our decision, how it was reached and any offer of redress where appropriate. If we are unable to resolve your complaint or you are dissatisfied with our final decision you may be able to refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: 0800 023 4567

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